FAQ Document Library

Although we do not bill your insurance provider, we do provide our patients with a Universal Claim Form by which they may submit to their insurance for possible reimbursement directly to them. Many insurance companies require the compounding pharmacy to be accredited and some specific insurance companies require their individual credentialing like United Heathcare. We at CareFirst are nationally accredited and are credentialed by United Healthcare. We are also available to help in any way that we can to expedite the process or to offer advice if you experience problems. In many cases with our competitive prices the co-payment for compounded medications if approved generally is the same or more than the actual cost of the medication for many patients.

Yes. If your refill needs prescriber approval, our pharmacy team can reach out to your prescriber on your behalf and keep you updated on the status.

CareFirst Specialty Pharmacy is a non-sterile compounding pharmacy and does not engage in the compounding of injectable medications or other sterile products. We do not compound sterile products, which include medications like Ozempic (semaglutide). Sterile compounding requires specialized facilities and protocols to prevent any potential risk of contamination or compromised efficacy.

Yes. We ship many compounded medications directly to eligible patients. Shipping options and delivery timelines can vary based on your medication type, destination, and temperature requirements.

Each prescription is made specifically to your doctor's specification and the ingredients may vary. To ensure an accurate price, we prefer a copy of your prescription before we can provide any pricing. However, we can provide you with pricing over the phone or by submitting the requested information by clicking here. If you are sending us a copy of your prescription, a representative will contact you with a price. Your prescriber can also provide us with a prescription but you are not obligated to fill your prescription with us.

Orders can be placed via phone (844) 822-7379 or faxed to (844) 922-7379. Click here for detailed instructions on placing an order. If your prescriber would like us to contact them for the prescription, please let us know. We would be happy to help. Please note that CareFirst Specialty Pharmacy will only compound and dispense medication upon receipt of a valid patient specific prescription from a US licensed prescriber.

You can request a refill through our refill page or by contacting our team directly. Please have your prescription number and date of birth ready so we can process your request quickly.

Commercially available medications will be shipped in 1 business day. For compounded medications, most preparations will ship within 1 to 2 days based on availability. Prescription orders pending prescriber's approval will be processed immediately upon approval.

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Yes, we can bill and ship to your patients. We will need to contact the patient for billing information prior to shipment of their prescription. We can also bill to your office and ship to your patients.

Absolutely! We will be more than happy to transfer your prescription(s) from your current pharmacy unless prohibited by law. Please contact us for more details.

We are open Monday through Friday from 9:00 a.m. to 5:00 p.m Eastern Time. We are also available for emergencies after hours. Please follow the phone prompts or email us as we regularly monitor emails after hours.

A compounded medication is a customized prescription prepared by a pharmacy to meet a patient's specific needs, such as a unique strength, dosage form, flavor, or ingredient combination not commercially available.

We will make every attempt to call the patient after receiving the prescription and discuss payment and shipping options. Since we will not process the prescription without the patient's approval first, patients are welcome to contact our representatives at any time.

We accept ACH payments, electronic checks, money orders and all major credit and debit cards, including Visa, MasterCard, Discover and American Express.

We currently do not accept prescription insurance plans. However, you will find that our pricing is very competitive and in many cases, the same or lower than what many insurance companies will charge for your co-pays.